If you input incorrect information at checkout, please try your hardest to notify us via email within 24 hours.
RETURNS
**Please refer to our return policy.**
FAQ's
How should I store my wax melts?
Wax melts should be stored in a cool dry place to avoid melting.
How long is shipping ?
All of our products are handmade especially for you. Because of that, it takes time to create and prepare everything to perfection. We aim to process and ship out our orders within 4-5 business days.
What happens if my items are damaged?
Please email info@soul-onyx.com a picture and we will be sure to replace your item.
What happens if I input the wrong address?
PRIVACY POLICY
Soul Onyx is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Soul Onyx may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.